FAQs

What You Need to Know About Go the Distance Gone Virtual 

How do I start or join a team?

Select the program you wish to support at the top of the registration page, click on Start a Team or Join a Team and follow the registration directions. All new participants and team captains should register as Virtual Participants. 

 

 

How do I set up my personal fundraising page?

When you register, you will automatically be brought to your Participant Dashboard so you can customize your page with photos, video and text.  There is a Help Link at the top of the Participant Dashboard but if you need additional assistance, please email us at [email protected].

 

 

I have already registered and set up a team. Do I have to do anything now that the event has gone virtual?

No. All participants will now become virtual. 

 

 

I’ve already registered and paid a registration fee.  

If you would like to receive a refund, please email [email protected].

 

 

I haven’t registered yet. Is there a registration fee?

There are no registration fees for the 2020 Go the Distance Gone Virtual.

 


I’ve already received donations, will those be affected?

Donations received to-date will not be affected.
 


Are there any fundraising minimums?

There are no fundraising minimums. However, all participants who raise a minimum of $50 by May 14, 2020, will receive a 2020 Go the Distance for Autism t-shirt. 

 


How many people can be on a virtual team?

There are no restrictions as to how many people can join a virtual team.

 


How do I fundraise on Facebook?
Log into your Participant Center on the event website and click "Create a Facebook Fundraiser" to get started. All donations received through Facebook will credit those fundraising pages and will be deposited directly to the designated program. 

 


Can I still have company matches to my team?

Yes, contact your HR Department to find out if your company has a corporate matching program. This is the easiest way to double your fundraising efforts.

 

 

When will I receive my event t-shirt?

Our goal is to have t-shirts to all participants who have raised a minimum of $50 by May 14, 2020, by June 6, 2020.

 

 

How do I handle donations by check or cash? 

You may complete the Offline Donation Form, attach your check and follow the mailing directions on the form.  You can send in more than one donation in the same envelope but please complete a form for each check to ensure that the donation is applied to your fundraising goal.  Cash donations should be delivered directly to the program with a completed Offline Donation Form.

 

 

I made a donation to the wrong person or wrong team. What do I do?

Send us an email at [email protected] with your name, the rider or team name you donated to, the correct name or team and the program(s) affiliated.

 

 

I’m not sure which program I should donate to. Is there an option to donate to all four programs?

Yes. You can click on the Donate Now button and then select "All Four Programs." 

 


I registered for the wrong team. What should I do?

Send us an email at i[email protected] with your name, the team you accidentally registered for, the team you would like to be on and the program(s) that are affiliated.

 

 

Will my contact information be shared, sold or otherwise distributed to third parties?

No. All contact information will remain confidential.

 

 

Will I be contacted by the programs on a regular basis?

Your donation is processed in the database of the program you support. There will be an unsubscribe button in subsequent mailings if you wish to opt out of future communications.

 

I registered to volunteer for the 2020 Go the Distance for Autism?

Without a physical event this year, we will not need on-site volunteers. We thank you for your support.

 

 

Still have questions? Email us at [email protected].